What is Dynamic Detect?

When a single device is connected, AUKEY USB PD chargers with Dynamic Detect provide access to the full power of the charger. When charging more than one device, Dynamic Detect ensures effective simultaneous charging by intelligently distributing all the available power.

Are AUKEY power products certified?

Yes, all of our products are certified and have the appropriate markings.

Do power banks automatically turn on when they are plugged into a device?

For those power banks with a power button, you must press the power button first to turn on the power bank. There are a few AUKEY power banks that do not have a power button that will begin charging as soon as it is plugged into the device.

How will the power bank's amperage be split when charging multiple devices?

There are two ways total amperage is split between multiple ports. In some power banks, there is a total output amperage for the device that is split between the two ports almost evenly. In others, there is a designated maximum amperage per port. This would be clearly stated in the product specifications. Please see the product page for more specific information for each power bank.

What does the power bank capacity mean?

Capacity is measured in milliamperes (mAh) on power banks. As a general rule, the more mAh in the power bank, the more times you will be able to charge your device before having to charge the power bank again.

Can you take portable chargers on planes?

Most airlines allow lithium batteries that do not exceed 100Wh in the carry-on luggage. You can find the product specific information on the outside of the power bank. Also, consult your airlines for specific information about your flight and travel locations as there may be different regulations between airlines.

Can a car charger stay plugged in the car even while not in use?

Yes, they can stay plugged in when not in use. However even if the car is not running, the charger will continue to use a small amount of battery power, even if there is no device plugged in. This could affect the battery of your car if it is not driven for long periods of time.

What are the different kinds of wireless charging technologies?

There are two major types of wireless charging categories that most devices use called Qi or Powermat, Qi being the most predominant. Wireless chargers need to be plugged into the wall to charge the device, but do not require a cord to connect with your phone or tablet. It is normal for some heat to be emitted during charging, and it won't charge a quickly as using a cord, but it sure looks fancy. Please make sure when you go to purchase your wireless charger that you first check the compatibility with your phone or other devices.

What is USB Power Delivery?

USB Power Delivery (PD) is a universal charging standard that enables compatible devices to charge at much higher power than normal. The technology supports bi-directional charging and data transfer from both host and peripheral. Fast charge your Pixel 3 or iPhone, and then use the same charger to power your MacBook. Get more detailed information from this blog post.

Can a car charger stay plugged in the car even while not in use?

Yes, they can stay plugged in when not in use. However even if the car is not running, the charger will continue to use a small amount of battery power, even if there is no device plugged in. This could affect the battery of your car if it is not driven for long periods of time.

Is it normal that my charger is heating up?

It is normal for a little heat to be emitted from the product, but it shouldn't be too hot to handle. In this case, please stop using the product and contact our support channel for more help.

Is it normal that my charging station, car charger, or wall charger is making a humming noise?

This is not abnormal. Please try using a different charging cord or a different outlet to test if the product makes this sound no matter what the conditions are. If you are still dissatisfied, please contact our customer support team.

What is Quick Charge 3.0?

Engineered to refuel devices up to four timesfaster than conventional charging. Powered by INOV (Intelligent Negotiation for Optimum Voltage) Technology for fine-tuned power output & more optimized charging cycles. Up to 45% more efficient than Quick Charge 2.0 & compatible with a full range of USB connection types, from A to C.

What is MFi?

Apple Inc.'s MFi Program ("Made for iPhone/iPod/iPad") is a licensing program for developers of hardware and software peripherals that work with Apple's iPod, iPad and iPhone.

What is USB-C?

The next generation of USB tech - small reversible connector designed to support a new wave of faster, more efficient power delivery, 10x faster data transfer and sync speeds than USB 2.0.

What can a hub charge?

Hubs can be used to charge any smaller devices. For instance, you can use a hub to charge phones, tablets, cameras, GPS devices.

Will each of my ports have the maximum amperage even if I am using multiple ports to charge?

There are two ways total amperage is split between multiple ports. In some power banks, there is a total output amperage for the device that is split between the two ports almost evenly. In others, there is a designated maximum amperage per port. This would be clearly stated in the product specifications. Please see the product page for more specific information for each power bank.